quick answers

Frequently Asked Questions

Find quick answers to common questions here.

If you have a question regarding a specific type of flooring, please visit our individual flooring product pages for more specific FAQs.

Why purchase from Nova?

We offer convenience & expert advice at your finger tips

Decorating your home or changing it in any way is a very personal experience. There are thousands of talented designers and flooring salespeople that can skillfully guide you through the process. If you’re lucky, you’ll find one. On the other hand, if you have been caught in the trap of the big box home centers, you are more than likely to find yourself without expert flooring advice. We provide you with all kinds of advice from the real experts, the manufacturers and we pride ourselves on our staff’s continued knowledge of current products.

Does Nova price match?

We have an aggressive strategy of low prices combined with top-notch service and value added services. We don’t just provide lip service about customer relations our customers tell us the same thing. We have hundreds of customers that thank us for a job well done and ensure us that they will be back for any future renovation needs. WWe also implement any constructive criticism received from our customers for ways that we can improve and keep customers repeatedly happy.

Our point here is simply that when you evaluate the bottom line cost of our price compared to another flooring store, you’ll find that we are usually the lowest cost. If we are higher, we will do what we can to match pricing. Our main goal is making sure the customer gets the product they love at a price they can afford.

Can you help me find a specific flooring type if I can't remember the name?

We have the capability to search manufacturers, to help narrow your shopping to the specific items that interest you. If you want “oak”, we can present you with every single product that has an oak influence of some kind. We break the results into different flooring categories so that you can see all of the hardwood that is made of oak. You can actually compare different oak colors and styles. This can narrow down your selections quickly.

Can you find the flooring style I found on Pinterest?

We’ll try! We get requests like this often, and while sometimes the samples shown are from overseas, we will try to find something as close as possible to what you’re looking for.

What type of flooring is best for my specific needs?

The best type of flooring depends on factors such as your lifestyle, budget, location, and desired aesthetic. Our knowledgeable team can help you navigate these considerations and recommend the most suitable flooring options for your specific requirements.

Contact us today to learn more!

How durable is the flooring I'm considering?

The durability of flooring varies depending on the material. Hardwood and tile flooring are known for their durability, while laminate and vinyl flooring offer excellent scratch and water resistance. We can provide detailed information on the durability and maintenance requirements of different flooring options.

How do I determine the right amount of flooring I need for my space?

Our experts can assist you in measuring your space accurately and calculating the amount of flooring required. It’s important to consider extra material for waste, cuts, and future repairs.

What are the installation requirements for different flooring types?

Each flooring type has its own installation requirements. Hardwood and tile may require professional installation, while laminate and vinyl flooring often have options for DIY installation. We can guide you through the installation process and provide full-service installation if needed.

How do I clean and maintain my chosen flooring?

Cleaning and maintenance routines vary depending on the flooring type. We provide detailed care instructions and can recommend suitable cleaning products for your chosen flooring to ensure its longevity and appearance.

Does the flooring come with a warranty?

Yes, most flooring products come with warranties that cover manufacturing defects or premature wear. We offer various warranty options depending on the brand and product you choose.

Can I install new flooring over my existing flooring?

In some cases, new flooring can be installed over existing flooring, depending on the condition and type of the current flooring. We can assess your specific situation and advise you on the best course of action.

Please note that new flooring cannot be installed over freefloating flooring types (laminate). If a new floor is going to be installed over top of an existing floor, that existing floor must be stationary and secured with glue, nails and/or staples

How long does the installation process typically take?

The installation time varies based on factors such as the size of the space, type of flooring, and complexity of the project. We can provide you with an estimated timeline for your specific installation.

Are there any eco-friendly flooring options available?

Yes, there are eco-friendly flooring options available. Please ask our staff about the available options.

Don’t see the answer to your question?

Individual product pages have more specific FAQs related to our different flooring types. Otherwise, please call us at 905-358-2833, visit the store, or send us a message for more information.

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